Returns & Exchanges
| RETURNS | EXCHANGES | HOLIDAY | VINTAGE & USED |
RETURNS
We will happily accept returns for all regular store items within two weeks of the date you received your order.
We cannot exchange items that are returned to us in anything less than new condition.
● Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for return shipping costs.
* Vintage, used & perishable items (like spices) cannot be returned or exchanged unless they were delivered damaged or broken Learn more ↝
RECEIVED A DAMAGED / BROKEN PRODUCT
Oh no! We want you to be 100% happy with your lollygag order so, if anything in your order arrives damaged, please contact us at help@lollygag.co within 3 business days.
Please include a clear photo of the damaged item & box in your email and include your name and order number.
We'll get a replacement out to you ASAP.
- If the item is out of stock or was one of a kind (for example, vintage), you will receive a store credit.
custom orders: cannot be returned, please contact us directly for more information.
Please note that the responsibility for safely getting items back to us falls on you, If possible, we recommend returning the item in its original packaging.
Vintage and perishable items such as spices cannot be returned or exchanged unless they were delivered damaged or broken.
How to return
Please email us at help@lollygag.co with your order number and the items you wish to return.
You will receive an email from us including return instructions and a printable pre-paid return shipping label.
Once items are received in acceptable condition, we will issue a refund minus the shipping cost.
● Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting breakable items back to us falls on you.
We cannot exchange items that are returned to us in anything less than like-new condition, so if the item is damaged in return transit, you will not receive a refund. We recommend using to a trusted shipper to pack your items. The cost of shipping is non-refundable and will not be comped.
Returns received after 15 days and up to 30 days will be issued in the form of store credit.We cannot accept returns made more than 30 days after the original order date.
IMPORTED & CUSTOM ORDERS
Custom orders cannot be returned or exchanged!
Imported items:
Imported items can be returned (within our returns policy) with a 20% restocking fee & return shipping cost. Check the product page for details on our returns policy.
FINAL SALE
Final sale means no returns or exchanges!
PERISHABLE ITEMS
All perishable goods, such as spices, are non returnable at this time!
RECEIVED A DAMAGED / BROKEN PRODUCT
Oh no! We want you to be 100% happy with your lollygag order so, if anything in your order arrives damaged, please contact us at help@lollygag.co within 3 business days.
Please include a clear photo of the damaged item & box in your email and include your name and order number.
We'll get a replacement out to you ASAP.
- If the item is out of stock or was one of a kind (for example, vintage), you will receive a store credit.
EXCHANGES
We will happily accept exchange for all regular store items within two weeks of the date you received your order.
Please note that the responsibility for safely getting items back to us falls on you,
If possible, we recommend returning the item in its original packaging.
Perishable items such as spices cannot be exchanged unless they were delivered damaged or broken.
How to exchange
Please email us at help@lollygag.co with your order number and the items you wish to return.
You will receive an email from us including return instructions and a printable pre-paid return shipping label.
Once items are received in acceptable condition, we will issue a refund minus the shipping cost.
● Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting breakable items back to us falls on you.
We cannot exchange items that are returned to us in anything less than like-new condition, so if the item is damaged in return transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable and will not be comped.
We cannot accept exchanges made more than 30 days after the original order date.
VINTAGE & USED
Returns & Exchanges
- Vintage & Used items are sold "as is" all sales are final and cannot be returned or exchanged unless they were delivered damaged or broken.
- Please be sure to read the descriptions, and view each photo carefully, feel free to email us with any specific product questions before purchasing.
Received a damaged or broken item?
Oh no! We want you to be 100% happy with your lollygag order so, if anything in your order arrives damaged, please contact us at help@lollygag.co within 3 business days.
Please include a clear photo of the damaged item & box in your email and include your name and order number.
We'll get a replacement out to you ASAP.
- If the item is out of stock or was one of a kind (for example, vintage), you will receive a store credit.
SPICES
HOLIDAY RETURNS & EXCHANGE
