Lollygag - faq
V-Day & Galentine Sale V-Day & Galentine Sale

FAQ

General

To dawdle, fool around, or spend a little time wandering. Our goal is to create a space where you can explore curated home and kitchen goods, discover accessible recipes, and find unique table pieces designed for sharing.

Learn more about us here.

Product

We use recyclable and biodegradable Geami paper, recyclable brown paper for void fill, and reinforced kraft paper tape. All materials are designed to be curbside recyclable.

Care instructions are listed in each product description. For additional questions, contact us at help@lollygag.co.

Yes. All transactions and personal information are encrypted and processed securely via Shopify.

Yes. Gift cards can be sent by email, SMS, or printed. View gift cards.

Shipping & Returns

We ship to the 48 contiguous U.S. states and do not ship to P.O. Boxes.

  • $25 and under: $8 UPS Ground
  • $25–$150: $10 UPS Ground
  • $150–$400: Free UPS Ground
  • $400 and up: Contact us for calculated rate

Returns are accepted within two weeks of delivery for regular items. Vintage, used, and perishable items are final unless damaged. Holiday orders placed Nov–Dec may be returned through January 14.

Orders & Account

Once your order ships, you’ll receive tracking details by email and through your account page.

Click “Forgot password?” on the account login page and follow the instructions to reset it.

Yes. Sign up for our email or SMS list to receive your first-order discount.

We’re here to help via live chat Monday–Friday, 9am–7pm (PST), or by email.

Custom Orders & Trade

If you're an event planner, interior designer, or working on a special project, we’d love to help. Contact us via email or live chat.

We’ll do our best to fulfill custom order requests. Please contact us via email or live chat. Custom orders are final unless damaged or defective.

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