Frequently Asked Questions
Need help deciding on what to buy? Have any questions regarding a product?
Please reach out using our site chat or via email at Help@lollygag.co
we are here for you!
Lollygag : lol·ly·gag (`lä-lē-,gag)
To dawdle, fool around, or to spend a little time wandering... Our goal was to create a space where you can go to explore, be inspired, and have some fun. A place where you can find beautiful curated looks that fit your style and great quality, unique treasures for your home & kitchen. We also want to get you into the kitchen with a world of tasty and accessible recipes & spices from all over the world that are perfect for sharing with family/friends and great finds for your table perfect for serving it all up! We want to take the “basic” out of basics and bring some happiness and a little adventure to your table and home!
Learn more about us and our story Here ↝
We LOVE Mother Earth! That's why we put great thought and care into our packaging materials and where they end up once you've received your fantastic order. We wrap as much of our orders as we can with a 100% recyclable, biodegradable paper products by Geami and fill the void space with recyclable brown paper. Both of these products have been proven to be much better protection than standard bubble wrap.
Our tape is a reinforced kraft paper that is eco-friendly and recyclable, so go ahead and put the box with the tape in your recyclable bin... no need to separate them (:
Each item has care instructions in the item description.
If however you have any questions, please Contact us
Absolutely! Any page where you enter any personal details such as address, phone number, or credit card information is a secure Shopify server that keeps your information safe. All transactions are secure and encrypted.
You got it! Just click Here
For now, we ship only in the continental 48 states
We do not typically ship internationally. However, we might be able to accommodate special requests. Please contact us directly firstname.lastname@example.org and for more information.
Yes! However, if you do, you must link back to our website, and give credit. We love and appreciate you for thinking of us!
Sadly right now we do not have a brick and mortar store, but things can always change!
Shipping & Returns
We currently ship to the 48 contiguous U.S. states, we cannot ship to P.O. Boxes.
We calculate your shipping rate based on the total order price.
$25 and under: $6 UPS ground
$25-$150: $10 UPS ground
$150- $400: UPS ground Free Shipping
$400 and up : Contact us for calculated rate
We typically process orders within 1-3 business days for all in-stock items. Our default shipping method is UPS ground, which takes between 4-7 business days depending on distance ( we ship from Washington state ). However, holidays, weather, heavy demand & special orders might extend delivery timing.
You can see our full shipping information Here ↝
We will happily accept returns for all regular store items within two weeks of the date you received your order, but there are a some exceptions for example vintage & perishable items like spices,
please review our full return & exchange policy Here ↝
Orders & Account
When your order is processed, you will receive an order confirmation. Once the item is fulfilled, we will send you an email with tracking information. You can also track your order directly on your account page.
We typically process orders within 1-3 business days for all in-stock items using standard shipping via UPS or USPS. You can expect all in-stock items to arrive within 2-7 business days. However, holidays, weather & heavy demand might extend delivery timing.
If you need to make any changes to a current order please email us at email@example.com
No need to worry, you can always reset your password by clicking forgot my password Here ↝
We will happily accept returns or exchanges for all regular store items, how to return Here
Custom orders & Trade
If you're an event planner, interior designer or on a mission to add finishing touches on your special project, we can help, contact us via email or live chat on our site.
We'll do our best to fulfill any custom order request. Just reach out to us through our email or live chat on our site,
Important: custom orders are final and cannot be returned, unless the item arrived damaged or with defects.
Sales & Affiliates
Our goal is to provide the lowest prices for our products with every purchase, that's why we only offer special promo codes every now and then. to stay in the loop, sign up for our email list. Just remember to use your code when you're checking out, as it won't be able to be added after the fact. Unfortunately, these codes can't be applied to past orders, and can only be used once by each recipient. One more thing, they can't be used to purchase gift cards
Yes we do, help us promote our products and bring awareness to our brand, in exchange you will earn rewards 8%-10% commission on every purchase and get lots of other perks, join today Here ↝